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Course Outline: Problem Solving and Critical Thinking

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Course Overview:

 

"Problem Solving and Critical Thinking" is a dynamic course designed to equip employees with essential skills and techniques to effectively tackle challenges and make informed decisions in the workplace. Participants will explore strategies rooted in neuroscience and cognitive psychology to enhance problem-solving abilities and foster critical thinking skills.

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Learning Objectives:

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  • Understand the neuroscience behind problem solving and critical thinking.

  • Develop skills to identify, analyze, and define problems effectively.

  • Enhance creativity and innovation in problem-solving processes.

  • Apply structured and analytical approaches to decision-making.

  • Learn techniques to evaluate options and make informed choices.

  • Utilize cognitive psychology principles to improve reasoning and logical thinking.

  • Master strategies for continuous improvement and learning through reflective practice.

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Key Topics Include:

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1. Introduction to Problem Solving and Critical Thinking

  • Understanding Problem Solving: Define problem solving and its importance in workplace settings.

  • Neuroscience of Problem Solving: Explore how the brain processes information and approaches problem solving.

  • Critical Thinking Skills: Introduce critical thinking as a foundation for effective problem solving.

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​2. Problem Identification and Analysis

  • Defining the Problem: Techniques to clearly define and articulate problems.

  • Root Cause Analysis: Learn methods to identify underlying causes of problems.

  • Problem Framing: Explore the importance of framing problems correctly for effective solutions.


3. Enhancing Creativity and Innovation

  • Neuroscience of Creativity: Understand the neural basis of creativity and innovative thinking.

  • Techniques for Generating Ideas: Develop skills for brainstorming and ideation.

  • Promoting Innovation: Learn strategies to foster a culture of innovation within teams.


4. Structured Decision Making

  • Analytical Decision Making: Techniques for structured and analytical decision making.

  • Risk Assessment: Understand how to assess and manage risks in decision-making processes.

  • Data-Driven Decision Making: Learn to use data and evidence to support decision making.


5. Evaluating Options and Making Choices

  • Comparative Analysis: Techniques for comparing and evaluating different options.

  • Decision Criteria: Define criteria for evaluating choices based on objectives and constraints.

  • Decision Making Under Uncertainty: Strategies for making decisions when information is limited.


6. Cognitive Psychology and Logical Thinking

  • Neuroscience of Cognitive Processes: Explore cognitive psychology principles related to reasoning and logical thinking.

  • Logical Problem Solving: Develop skills to apply logical thinking in problem-solving scenarios.

  • Avoiding Cognitive Biases: Techniques to recognize and mitigate cognitive biases in decision making.


7. Applying Problem Solving Skills in the Workplace

  • Real-World Applications: Apply learned problem-solving techniques to workplace scenarios.

  • Collaborative Problem Solving: Techniques for collaborative problem solving within teams.

  • Case Studies and Practical Exercises: Analyze case studies and participate in practical exercises to reinforce learning.

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Course Delivery: The course will be delivered through a combination of lectures, case studies, group discussions, and interactive workshops. Participants will engage in hands-on activities to apply problem-solving techniques and critical thinking skills in various workplace contexts.

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Who Should Attend: This course is designed for employees at all levels who want to enhance their problem-solving and critical thinking skills to effectively address challenges and make informed decisions in their roles. It is ideal for individuals looking to improve their ability to analyze problems, think creatively, and apply structured approaches to decision making. Whether you are in operations, customer service, finance, or any other department, this course provides practical tools and strategies to excel in problem solving and critical thinking.

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